Terms and Conditions
Rates include all taxes unless otherwise stated on your “resort voucher.”
There are no service charges unless otherwise stated on your “resort voucher.”
Use of this site implies acceptance of these terms and conditions.
All pictures on this site are for guidance purposes only. Actual room and hotel appearance may vary.
The customer is responsible for payment of their booking (less the 15% deposit) directly to the hotel upon arrival. If no cancellation has been received and you fail to show up at the hotel, you are responsible for the full amount of your booking value. BaliHotelGuide reserves the right to charge your credit card the full amount of the booking value.
Any changes to a reservation must be done through BaliHotelGuide.com. BaliHotelGuide.com will try and accommodate all changes to your reservation, subject to hotel availability, provided reservation change requests are made as far in advance as possible. Changes should be made through info@balihotelguide.com, and not through the hotel. Deposits are non-refundable. Late Check-ins and Early Checkouts are non-refundable.
Bali is a large yet very popular island and accommodation can be very limited during peak seasons. Therefore a stricter cancellation policy is implemented at these times. Please read the cancellation policy carefully before booking.
In the event you do not show for the first night of your reservation, your reservation will be cancelled for subsequent nights unless alternate arrangements have been made with BaliHotelGuide.com.
All prices are based on the United States Dollar (USD). Currency Conversions are based on public online sources and are approximate. Charges to the customer’s credit card for deposit are in US dollars; the balance of the booking paid at the hotel will be listed in Indonesia Rupiah (or United States Dollars). If the customer wants to pay the balance in another currency he/she is free to do so, but the exchange rate will be up to the hotels discretion.
Cancellation and Change of Reservation Policy
- * If a customer cancels a confirmed reservation their 15% deposit is forfeited.
- * If a reservation is cancelled 14 days or less prior to the check-in date, an additional one night’s stay will be charged.
- * If a reservation is cancelled 7 days or less prior to the check-in date or the customer does not show up, the entire booking amount will be charged.
- * Amendments to a booking will be handled on a case by case basis and will be dependent upon room availability. Changes are possible at the same hotel, but changing hotels will always involve penalties outlined in this cancellation policy. No refund will be made for a shortening of stay, reduction in the number of rooms, or change of room type. Changes are limited to one time without penalty subject to outlined cancellation policy.
Peak Season Special Cancellation Policy
For any reservation that includes peak season dates the cancellation policy is as follows:
- * If a customer cancels a confirmed reservation their 15% deposit is forfeited.
- * If a customer cancels a confirmed reservation less than 30 days preceding the check-in date, the entire booking amount will be charged.
Please note that the above check-in dates refer Bali time (+8 GMT)
Cancellation and Change of a Transfer Reservation Policy
- * If a transfer is cancelled fewer than 72 hours preceding the arrival date and time, a 15% penalty will be charged.
- * If a transfer is cancelled fewer than 24 hours preceding the arrival date and time, or the guest does not show up, a 100% penalty will be charged.
- * Date changes made more than 72 hours preceding the arrival date and time can be made without penalty.
- * No refunds will be given for a departure cancelation. However, date changes will be accepted.
- * Other amendments to a booking will be handled on a case by case basis and will be dependent upon transfer availability.
Privacy Policy:
BaliHotelGuide.com will keep your personal information confidential. We will not share or sell your information to any third party, and have measures in place to keep your information secure.
Bali Hotel Guide’s Best Price Guarantee
If you have booked a hotel room through Bali Hotel Guide and within 3 days of your booking find that you could have booked the same room for the same dates at a lower rate which is both viewable and bookable on another website, we will either match that rate or beat it.
Terms and Conditions
1) Both your confirmed booking with Bali Hotel Guide and that of our competitor must be:
- * The same hotel
- * The same Room/Bed type
- * The same period of stay
- * The same cancellation policy
- * The room must be available when our representative checks availability
2) This guarantee does not apply to any non-published rates or any rates not available to the general public.
3) Bali Hotel Guide reserves the right to amend, revise, or discontinue this guarantee at any time.
4) Bali Hotel Guide has the final say in the validity of any claim including but not limited to the determination as to whether the claim meets the requirements listed in section 1 of the guarantee's terms and conditions.
To submit a claim Please email us at info@balihotelguide.com
Please include:
- * Your confirmed booking code with Bali Hotel Guide
- * The URL of the website where you found a better rate
- * The hotel, room type, and dates of stay and price of the room in question
